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Policies

Clear from quotation
to delivery.

Applies to KHOCAPHE.VN toll roasting and wholesale coffee. Specific terms follow the signed quotation or contract.

Orders & quotations

  • The smallest unit is a 1 kg bag (1 kg trial bag); wholesale ships in 12 · 24 · 36 kg cartons.
  • Prices are quoted by volume, product line and packing requirements.
  • Prices exclude 10% VAT unless stated otherwise.
  • Orders are confirmed by phone, Zalo or email before production.

Delivery

  • Ho Chi Minh City: 1–2 working days after order confirmation.
  • Other provinces: 3–5 working days.
  • Same-day roast and delivery on request.

Payment & invoicing

  • Bank transfer or as agreed in the quotation/contract.
  • Full VAT invoices; quality declaration documents on request.

Quality & returns

  • Every lot carries a printed lot code and a retained reference sample.
  • Products with manufacturing defects are replaced or resolved after checking the retained sample.
  • Please contact us promptly after receipt, quoting the lot code on the pack.

Recipe confidentiality

  • Customer roast profiles, blend ratios and brand information are stored separately.
  • A customer’s recipe is never used for other products or customers.

Privacy

  • Information submitted through our forms is used only for consultation, quotations and delivery.
  • We do not sell or share your data with third parties other than carriers.
  • You may request deletion at [email protected].